Care Home Medical Negligence

When your elderly or vulnerable loved ones stays in a care home or nursing home, you can and should expect a certain level of care and protection in the care provided. When failings by the care homes and their staff happen, it can lead to your loved one becoming ill or injured. When this happens, your loved one may be entitled to compensation for any negligence or failure in standards of case by the care home.

 

What is Care Home Negligence?

Care home negligence can happen in various ways, leading to harm, distress, or a decline in the overall well-being of your loved one. While not all care homes engage in negligent practices, care home negligence and failure can happen.

Care home negligence refers to the failure of a care home to provide the necessary standard of care to its residents. It encompasses a wide range of actions or inactions that result in harm or distress to the individuals under the care of the home. Negligence in care homes can manifest in various forms, including:

Medical Negligence: Failure to provide appropriate medical care, administer medication correctly, failure to monitor and document medication intake, leading to missed doses or overmedication failure to respond adequately to medical emergencies.

Personal Care Negligence: Inadequate assistance with daily activities such as bathing, dressing, and eating, leading to physical or emotional harm. Failure to train staff in essential caregiving skills, including medical procedures, hygiene practices, and communication. Neglecting basic hygiene needs, such as infrequent bathing, unchanged bed linens, or unclean living spaces. Inadequate infection control measures, resulting in the spread of illnesses among residents.

Physical and Emotional Abuse: Physical abuse by staff, including hitting, restraining, or rough handling of residents. Emotional abuse, such as belittling, humiliation, or ignoring residents' emotional needs.

Inadequate Nutrition and Hydration: Failure to provide residents with nutritious meals and adequate hydration, leading to malnutrition or dehydration. Ignoring dietary restrictions or special nutritional requirements.

Hygiene Negligence: Failure to maintain a clean and safe environment, leading to infections, injuries, or deteriorating health.

Emotional and Basic Needs Negligence: Neglecting the emotional well-being of residents, including ignoring their social needs or failing to address mental health concerns. Ignoring residents' basic needs, such as assistance with toileting, dressing, and mobility. Failure to respond promptly to call bells or requests for assistance.

Lack of Supervision: Inadequate supervision, leading to accidents, falls, or injuries among residents. Failure to provide adequate monitoring for residents with specific health conditions or mobility issues. Ignoring or delaying medical attention for residents with health issues or signs of deterioration. Failure to follow up on medical recommendations or provide necessary follow-up care.

Inadequate Communication: Poor communication between staff members, leading to misunderstandings or neglect of your loved ones needs. Lack of communication with your loved one and families about changes in health, care plans, or facility policies.

What Can Be Done About Care Home Negligence?

  1. Documenting Incidents: Keep a detailed record of any incidents, including dates, times, and descriptions of the observed neglect. Collect any available evidence, such as photographs or items. If you haven’t done this, you can still potentially take action.
  2. Reporting to Authorities: If you suspect care home negligence, report your concerns to the relevant authorities, such as the Care Quality Commission (CQC) in the UK. They have the authority to investigate and take necessary actions.
  3. Seeking Legal Advice: If you believe your loved one has suffered harm due to care home negligence, consult with our experienced team in medical negligence and elder abuse. We can provide guidance on the legal options available to you.
  4. Support Networks: Connect with support networks and advocacy groups that specialise in issues related to care home negligence. These organizations can provide valuable resources, advice, and emotional support.
  5. Legal Action: Depending on the severity of the negligence, you may consider legal action to seek compensation for damages and hold the care home accountable for their actions. We can give guidance and support as to your options.

Case Examples

  • Pressure ulcers and pressure sores
  • Medication and prescription errors
  • Injuries and fractures from falls and handling errors
  • Injuries from neglect and abuse
  • Care home staff failing to properly feed your family member
  • Failing to recognise signs of illness and seek specialist medical assistance from a GP or doctor.
  • Care home staff assaulting your family member or restraining them inappropriately or with undue force

Speir Buchan have a team who can support you and your family in bringing a case for answers and compensation on behalf of your loved one for negligence and or abuse they may have experienced.

Do I need to take make a complaint to the care home?

Yes, it is recommended that you complain to the care home which can be done at the same time as taking a legal claim with us, Speir Buchan. In raising a complaint about the care home, it is important that at each stage of the complaint process you document and retain all correspondence and dates. This correspondence can become crucial evidence if you move forward with legal action.

We can help you raise a complaint or you can

  1. Raise your concerns with the care home management. Write to, or email, the management of the care home, or the home’s designated person for dealing with complaints. You can ask for a copy of the care home complaints process. The care home should be able to provide you with a copy of this upon your request. Please ensure that your complaint is done in writing and not verbally. You should clearly set out your complaint and provide any evidence. This will assist with an investigation and possible early stage offers of resolution. We would always recommend taking advice on any resolution offered and before signing any documents to ensure that it is the best result for your loved one.
  2. Step two – If you do not receive a response or one that you think addresses your concerns, you should complain to the care inspectorate.
  3. At each stage, be open to dialogue with the care home, particularly at stage 1 where you are dealing directly with the care home.

Why Pursue a Personal Injury Claim?

In the unfortunate event of a your family being subject to care home negligence they, or you as the family, may be entitled to take a personal injury claim for several reasons:

Negligence: If the negligence or care failure resulted from the care home and it caused harm or injury to your loved one there may be grounds for a personal injury claim.

Medical Expenses: Care home negligence or injury can incur expenses to facilitate a recovery or basic comfort of your loved one. A personal injury claim can help cover these costs, additional medical cover, rehabilitation, and ongoing medical treatment where out with the NHS.

Lost Wages: Following an injury, an individual family member may need time off work to assist in the care of their loved ones. In some instances, not all, we can help cover lost wages during this period. We will provide advice on this point, and there are no guarantees.

Pain and Suffering: Physical injuries can cause emotional distress and pain. Compensation from a claim may account for the mental and emotional toll of the negligence or failure in care levels.

Preventive Measures: Pursuing a personal injury claim can incentivise care homes to take preventive measures, such as improving safety protocols and maintaining change in the future.

Remember, every event of negligence or failure in duty of care is unique, and seeking legal advice is crucial for determining the specific merits of a personal injury claim. Prioritising safety measures within the care home is essential, but in the unfortunate event of an accident, knowing your rights and options is equally important.

Compensation Routes

If you or a loved one has a claim against their care home, don't hesitate to contact us. We offer a free initial consultation to evaluate your case and discuss your legal options. Let us help you seek justice and hold those responsible accountable for their actions. There are time scales and you should contact us as soon as possible to investigate an action for you

Your well-being, and that of your loved one, is our priority, and we are committed to providing you and them with the legal representation you need during this challenging time.

Our solicitors understand the complex and long-lasting challenges posed by this type of claim against care homes.

Contact Us

Reach out to Speir Buchan today to discuss the case. We are here to provide not only expert legal guidance but also an understanding of the physical, emotional, and financial challenges that you and your loved one may face. Together, we will work towards securing the justice and compensation deserved.

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Are you are seeking legal representation for "No Win No fee" complex litigation matters? Speir Buchan is your trusted partner, specialising in: Medical Negligence, Workplace Accidents, MOD (Ministry of Defence) Claims and Road Traffic Accidents.